Frequently Asked Questions
Q. I had a bad experience at another furniture store. Why should I trust Carolina Factory Outlet to be any different?
A. Carolina Factory Outlet has been in business since 2003. We are rated A+ by the Better Business Bureau and we have an excellent customer service department. We are committed to our customers and to the neighborhoods that we serve. You will not find any high pressure sales tactics here. Our goal is simple: to make our customers happy by bringing them the best pricing in the Tampa Bay Area on top brand furniture. Try us and you will like your experience here.
Q. I am in need of furniture now but do not have the cash or credit to pay now. Do you offer any financing options?
A. We offer Special Financing for 6, 12 or 24 months with approved credit and it only takes a few minutes to fill out an application to see if you are approved.
Q. If I buy from Carolina Factory Outlet can I have my purchases delivered?
A. Yes. We deliver to the Tampa Bay area, from Citrus County in the North and to Sarasota County in the South. We offer white glove delivery with our economy delivery service which will deliver your furniture to you at a reduced rate on days that we are in your area.
Q. What if I need my furniture delivered today or a day you are not normally in my area?
A. We offer same day delivery or delivery by appointment for an additional $299.
Q. Can I just pick my order up from the store?
A. Yes. We offer customer pick-up from our warehouse, located at the rear of our Hudson store. Pick-up hours are from 10:30AM to 5:30PM, Monday, Thursday, Friday and Saturday. If these times are not convenient please talk to us about other times when warehouse personnel may be available to assist you.
Q. If I want to pick up my furniture, is there someone there to help me load it in my vehicle?
A. Yes. Our warehouse staff will load your furniture in your vehicle. If your furniture needs to be tied down, you must do that yourself. We do offer rope for you to use. We do not have any blankets for customers to use when loading/transporting furniture. Please consider what you are buying and bring the needed cushioning material to prevent the furniture from damage during transport.
Q. I originally planned to pick-up my purchases but now I can’t. Can I still get my furniture delivered?
A. Of course. Just contact us and we will be glad to set up your delivery or if you are set up for delivery you can change it to pick-up at the Hudson store.
Q. My delivery is coming up and I have an unpaid balance on my order. Can I make a payment over the phone?
A. Unfortunately we cannot take credit card payments over the phone or other payments at the time of your delivery. You may pay by cash, local check or credit in our showroom at least 24 hours prior to your delivery.
Q. I need service on a piece of furniture I bought from you. What do I do?
A. Just call our Customer Service department at 727-868-6500(Pasco County). They will take your information and forward it to our Service Department. A service tech will return your call within 3 business days and set up an appointment if the item was delivered to you and is still in warranty. Items that were picked up at the store will need to be returned to the store for service. If your item is out of warranty we will help in any way that we can and give you the available options for repair.
Q. I need service on furniture that I purchased someplace else. Can you help?
A. Unfortunately we only service the items that we have sold. Most furniture companies require proof that you are the original owner and that information is backed up by our records that we ordered it from the company and was sold by us to you.
Q. Do I have to assemble anything?
A. Most of the furniture we deliver is fully assembled and will be set up for you. Some furniture (including, but not limited to, lamps, occasional tables, sofa tables, entertainment consoles, some dining tables & chairs), however, may require some assembly on your part. Most items are marked RTA (ready to assemble) and usually have an assembly fee listed on the store tag. You should be given a choice at the time of sale if you want assembly or not. Items are always assembled at the warehouse before delivery so we do need to know ahead of the delivery day if this service is needed.
Q. Do I have to pay sales tax?
A. Yes, applicable sales tax will be added during checkout.
Q. Do you have a website?
A. Yes, many of the items we carry can be viewed at carolinafactoryoutlet.com
Q. Can I purchase directly over the internet.
A. Not at the current time. We are working on this as we write this. We are planning to launch full e commerce on our site as soon as possible.